Payment Policy
Effective Date: March 6, 2025
At Fash Citeino, we want to ensure that your shopping experience is as smooth and convenient as possible. This Payment Policy outlines the accepted payment methods, payment processing, and billing procedures when shopping with us. By placing an order on our website, you agree to the terms and conditions specified in this policy.
1. Accepted Payment Methods
We accept the following payment methods for your convenience:
- Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
- PayPal: Secure payment via your PayPal account.
- Other Payment Methods: Additional payment options may be available depending on the location of your order.
Please note that we only accept payments in U.S. dollars (USD) for orders placed within the United States.
2. Payment Authorization and Processing
When you place an order on our website, your payment is processed securely. After submitting your payment details, we will authorize your payment and begin processing your order. Payment will be captured in full at the time of purchase. Orders will only be processed once the payment has been successfully authorized and verified by the payment gateway.
In some cases, additional verification may be required to ensure the security of your transaction. If we encounter any issues with payment authorization, we will contact you immediately to resolve the matter.
3. Payment Security
We are committed to protecting your payment information. To ensure your data is secure, we use Secure Socket Layer (SSL) encryption technology for all transactions on our website. This helps protect sensitive information, such as your credit card details and personal information, from unauthorized access.
We work with trusted third-party payment processors who handle your payment information and comply with industry standards to ensure a safe and secure transaction experience.
4. Billing Information
When making a purchase, you are required to provide accurate billing information, including your name, address, and payment method. It is your responsibility to ensure that the billing information provided is correct and up to date. Incorrect billing information may delay the processing of your order.
If there is an issue with your billing details or payment method, we may contact you for clarification before processing your order.
5. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase, including the order number, items ordered, shipping information, and total cost. Please keep this confirmation email for your records.
If you notice any discrepancies with your order details or payment, please contact our customer support team immediately to address the issue.
6. Taxes and Fees
Sales tax will be applied to orders as required by applicable state and local laws. The applicable tax rate is calculated at checkout based on the shipping destination.
Additional fees may apply in certain cases, such as international orders, which may be subject to customs duties or import taxes. These fees are the responsibility of the customer and will be communicated during the checkout process.
7. Refunds
In the event of a return or refund, payments will be refunded to the original payment method used for the purchase. Refund processing times may vary depending on the payment method used, and it may take several business days for the refund to appear on your account. For more information, please refer to our Refund and Return Policy.
8. Payment Disputes
If you have a dispute with any charges on your payment method, please contact our customer service team as soon as possible. We are here to help resolve any issues promptly. Please do not initiate a chargeback with your payment provider without first contacting us, as we aim to address any concerns directly.
9. Changes to This Payment Policy
Fash Citeino reserves the right to update or modify this Payment Policy at any time. Any changes will be reflected on this page with a revised “Effective Date.” Please review this policy periodically to stay informed of any updates.
10. Contact Us
If you have any questions or concerns about your payment, please don’t hesitate to contact our customer support team:
- Email: info@fashciteino.com
- Phone: (231) 348-2008
- Address: 5472 Lake Grove Rd, Petoskey, Michigan (MI), 49770
Thank you for shopping with Fash Citeino. We value your trust and strive to make every transaction secure, easy, and efficient.