Sales Policy

Effective Date: March 6, 2025

At Fash Citeino, we are committed to providing you with an exceptional shopping experience, ensuring that every order is processed smoothly and efficiently. This Sales Policy outlines the terms and conditions that govern the sale of products on our website. By placing an order with us, you agree to the terms outlined in this policy.

1. Product Availability

All products listed on our website are subject to availability. While we make every effort to keep our inventory updated, there may be instances where a product becomes temporarily unavailable due to high demand or stock discrepancies. In the event that an item you’ve ordered is out of stock, we will notify you promptly and offer you the option to choose an alternative product, backorder the item, or receive a refund.

2. Pricing

The prices of our products are listed in U.S. dollars (USD). We make every effort to ensure that prices are accurate, but occasionally, errors may occur. If an error in pricing is identified after your order has been placed, we will contact you with the correct price and give you the option to confirm or cancel the order. If the order is canceled due to pricing errors, a full refund will be issued.

3. Discounts and Promotions

From time to time, we may offer discounts, promotional offers, or coupons on our website. These promotions are subject to specific terms and conditions and may have expiration dates or product exclusions. Discounts cannot be combined unless explicitly stated. Please check the details of each promotion before applying it to your order.

4. Order Processing and Confirmation

Once you place an order with Fash Citeino, you will receive an order confirmation email detailing the products purchased, the total cost, and your order number. Please review the information in the confirmation email for accuracy. If you notice any errors, please contact our customer service team immediately to make corrections before the order is processed.

Orders are generally processed within 1-3 business days. However, processing times may vary depending on product availability, payment verification, and other factors.

5. Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure payment via your PayPal account
  • Other Payment Methods: Additional payment options may be available depending on your location and the transaction.

Payment is required in full at the time of purchase. Orders will not be processed until the payment has been successfully received and verified.

6. Shipping and Delivery

All orders will be shipped according to the shipping methods selected during checkout. Shipping times and costs are calculated based on the destination and chosen shipping method. For more details, please refer to our Shipping Policy.

While we aim to ensure timely delivery, Fash Citeino is not responsible for delays caused by the shipping carrier, weather conditions, or other unforeseen circumstances.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or exchange within 30 days from the date of purchase, subject to the following conditions:

  • The item must be unused, in its original condition, and in the original packaging.
  • Certain items may be excluded from returns or exchanges due to hygiene reasons or manufacturer restrictions (e.g., custom orders or opened electronics).

Please refer to our Refund and Return Policy for more detailed information on returns and exchanges.

8. Cancellations

You can cancel your order only before it has been processed or shipped. Once the order is in the process of being shipped, it cannot be canceled. If you need to cancel your order, please contact our customer support team immediately at info@fashciteino.com or call (231) 348-2008.

9. Customer Service and Support

We are dedicated to providing excellent customer service. If you have any questions about your order, our products, or need assistance, please do not hesitate to contact us:

  • Email: info@fashciteino.com
  • Phone: (231) 348-2008
  • Address: 5472 Lake Grove Rd, Petoskey, Michigan (MI), 49770

10. Legal Compliance

All transactions conducted through Fash Citeino are subject to applicable federal, state, and local laws. By placing an order with us, you agree to comply with all regulations regarding the sale, purchase, and use of our products.

11. Changes to This Sales Policy

Fash Citeino reserves the right to update or modify this Sales Policy at any time. Any changes to the policy will be posted on this page with a revised “Effective Date.” Please review this policy regularly to stay informed of any changes.

12. Limitation of Liability

In no event shall Fash Citeino be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the sale or use of our products, whether based on warranty, contract, tort, or any other legal theory. Our liability is limited to the total amount paid for the products purchased.

Thank you for choosing Fash Citeino! We look forward to serving you and helping you find the perfect musical instruments to enhance your musical journey.