Refund and Returns Policy
Effective Date: March 6, 2025
At Fash Citeino, we strive to provide high-quality musical instruments and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below:
Eligibility for Returns:
You may return new, unused items within 30 days of receiving your order for a full refund or exchange. The item must be in its original condition, unopened, and in the original packaging.Non-Returnable Items:
Certain items, such as custom-made or special-order products, are non-returnable. Please check the product details before purchasing.Return Process:
To return an item, please contact us at info@fashciteino.com or call (231) 348-2008 to request a return authorization. Once authorized, we will provide instructions on how to send your item back.Refunds:
Once we receive your returned item, we will process your refund to the original payment method within 7-10 business days. Shipping costs are non-refundable, unless the return is due to an error on our part.Exchanges:
If you wish to exchange an item, you can either return it for a refund and place a new order or contact us for exchange options.
If you have any questions about our refund and return policy, don’t hesitate to reach out to us. We want to ensure you are satisfied with your purchase!